Troubleshooting
Slow analysis, blocked sends, Gatekeeper: known issues and their fixes.
Analysis is slow or seems stuck
The fifteen seconds of the first load, and what to do if an analysis really never finishes.
"Send blocked": why and what to do
Every block is a protection doing its job. Here are the causes and their fixes.
macOS blocks the app from opening
"Unidentified developer" or "damaged" app: the way through during the alpha.
Contact support
How to reach us, what to include, and what we will never ask you for.
Can’t find the answer?
Write to us: we reply quickly, in French or in English.